Unified Communications Performance Management
Summary of information on this page:
Unified Communications Today
Organizations are changing the way in which they operate by curtailing travel and focusing more on “virtual” interaction. In order to support these initiatives more and more vendors are offering solutions and products beyond traditional voice over IP (VoIP) that allow employees to hear, see and interact with one another much in the same way as they would if they were face to face. However, these new technologies can greatly impact the way that key business services are delivered to the end user. In order to avoid disruption to the day-to-day activities of end users, IT organizations need unified visibility to recognize how telepresence, video and traditional VoIP applications are consuming shared resources.
Managing Unified Communications Effectively
The nGenius® Service Assurance Solution provides unprecedented visibility into all services within the modern IP network and empowers IT organizations to:
- Predict service delivery issues with intelligent early warning that leverages key performance indicators (KPIs) and automated behavior analysis with action-oriented alerts in order to recognize when bandwidth-intensive applications are causing service-impacting issues
- Effectively manage application and network performance with unified visibility that provides the ability to view voice, data and video services side by side in order to understand the interrelationships of all services that traverse the network infrastructure.
- Validate new and existing services by viewing QoS classes individually and holistically. The nGenius Solution delivers the ability to classify several QoS levels to a single QoS Group and determine which services are being transmitted over each class to reveal where mis-configurations reside.
- Optimize the infrastructure and plan for future capacity with capacity planning, and short- and long-term views. The nGenius Solution delivers historical analysis and trending that identifies consistent increases in application usage. This data allows IT organizations to optimize the existing infrastructure or make proper upgrade decisions in order to support telepresence and video conferencing initiatives.
- Speed problem resolution with back-in-time forensics with intelligent Deep Packet Capture (iDPC). By leveraging iDPC, the nGenius Solution enables focused diagnosis of voice service delivery issues such as intermittent dropped calls and end-user quality of experience issues.
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| The top window shows voice quality metrics such as call jitter, packet loss percentage, and setup times to monitor VoIP performance. The second window provides information with which to validate codec and voice traffic prioritization configurations. |
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Enabling Products
To find out more information about NetScout’s nGenius and Sniffer® products click on the appropriate links below:
- nGenius K2 Service Delivery Manager - Assures the availability and performance of business services with at-a-glance status and early warning of performance degradations of service traffic
- nGenius Performance Manager - Comprehensive software for network and application performance, service validation and optimization and planning across the modern IP network
- Sniffer Intelligence - Focused application and voice performance analysis for the modern IP network
- nGenius InfiniStream Deep Packet Capture Appliances - Dedicated intelligent deep packet capture appliances to support service assurance and unparalleled application and network performance analysis
- nGenius Probes - Security-hardened distributed monitoring devices that collect key network metrics utilized by the nGenius Performance Management System
- nGenius Collector - Delivers NetFlow and IP SLA-based data to the nGenius Performance Manager
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