Keeping People Connected and Collaborating
Unified Communications & Collaboration (UC&C) and Unified Communications as a Service (UCaaS) technology needs to be available and reliable from anywhere at any time to support your business or organization as you engage with customers, prospects, partners, vendors, and employees. High-quality UC&C and UCaaS user experiences are critical to customer satisfaction and employee productivity.
Thriving with UC&C means IT Professionals need a complete vendor-agnostic holistic view and robust application performance management capabilities to mitigate risk and keep UC&C and UCaaS applications, platforms and services available and running smoothly.
UC&C and UCaaS Performance Monitoring Essentials
Explore these five areas to learn how NETSCOUT solutions can improve UC&C and UCaaS performance, accelerate hybrid workforce efficiency, and keep your network operating smoothly.
Powering the Modern Workforce
The modern workforce is powered by UC&C and UCaaS solutions, with continued investment in video and web conferencing, VoIP technology, and multi-vendor applications hosted on complex infrastructures. To support global collaboration from headquarters, remote offices, third parties, and more, enterprises and government agencies must monitor the performance of this technology to consistently deliver high-quality user experiences.
NETSCOUT’s rich history of Scalable Deep Packet Inspection, Smart Data Technology and Unified Communications expertise enables us to provide innovative technology, best practices, and continued support to monitor and ensure availability and high performance of complex UC&C and UCaaS environments. Whether in colocations, on-premises, public or private cloud environments, NETSCOUT’s holistic vendor-agnostic approach to performance management provides the visibility organizations need to reduce mean time to restore (MTTR) and protect UC&C and UCaaS technology.
Benefits of UC&C Visibility
Save Money
Prevent costly service repairs, delayed revenue, and time lost trying to identify and resolve performance problems.
Reduce Risk
Avoid reputation and customer retention problems caused by poor quality, statutory violations, and impaired critical services that lead to brand damage.
Optimize Experience
Prevent breakdown in communication and information flows that result in lost productivity and increased user frustration.
Assure Quality
NETSCOUT Research reveals that 87% of surveyed executives are concerned about disruptions hindering productivity.
Performance Management for UC&C and UCaaS
Seamless UCaaS Connectivity
Ensure optimal UCaaS performance and high-quality user experiences at essential business edges to keep employees productive and maintain business continuity.
Reliable Video and Web Conferencing
Smart Data and packet-level performance monitoring ensure high-quality user experiences in UCaaS and UC&C video and web conferencing platforms.
Available Contact Centers
Keep agents and customers connected and communicating swiftly without interruption using end-through-end visibility to eliminate UC&C blind spots in contact centers.