NetScout Performance Management Solution for OA&M Networks
Summary of information on this page:
The nGenius Performance Management System addresses the many formidable challenges faced by operators in sustaining revenue, service, network and customer assurance via their OA&M Networks.
Our single, unified system provides:
- Advanced performance monitoring for troubleshooting front office and back office application response time issues
- Detailed application visibility from a network vantage point
- Reduced MTTR to protect critical operations workflow and processes
OA&M Networks Today
All service providers, whether they offer mobile or fixed services or both, depend on the efficient and reliable operation of their internal OA&M networks to run their core business. These networks often carry both front- and back-office applications, and must be both highly available and efficient to keep the flow of operations and communications services business at peak efficiency.
The nGenius Performance Management System is the technology leader for scalable and effective monitoring and management of mission-critical operations traffic, collecting and analyzing the KPI-to-Flow-to-Packet data necessary to protect the integrity of these essential operational assets.
Assuring Operational Service Performance
  Ensuring high-quality delivery of all applications and services across the OA&M network is part of NetScout’s Global Assurance initiative, applying advanced performance management to meet the following goals:
- Detailed monitoring of all transactions, data flows, and conversations for accurate capacity planning and quick and reliable troubleshooting
- Ongoing statistical analysis of response times for mission-critical applications (such as billing and CRM) to ensure that network and application degradations don’t lengthen the customer care process
- Capturing full packet payloads for forensics analysis of interoperability issues
- Segmenting, monitoring, and characterizing OA&M traffic and activity out of a shared service delivery backbone
- Fully integrating support for VoIP-based call centers, including call quality tracking and recording/playback of VoIP session
NetScout Solutions Meets Service Providers' Needs
Our unified solution starts with instrumentation – network, service, and customer metrics gathered via our nGenius InfiniStreams, nGenius Probes, and nGenius Collectors – and culminates in the powerful real-time and reporting interfaces provided by nGenius Performance Manager. The result is a highly effective KPI-to-Flow-to-Packet perspective for superior customer-aware troubleshooting and traffic engineering.
Monitoring with continuous data capture and troubleshooting analysis with nGenius InfiniStreams, the next generation of nGenius AFMons and Sniffer InfiniStreams, at critical points in the network where high concentrations of conversations occur make it important to have real-time monitoring and analysis, trending and reporting, as well as a copy of all traffic for deep forensics.
Related Materials
Enabling Products
To find out more information about NetScout’s Sniffer and nGenius products click on the appropriate category links below:
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