The IT organization plays an important role in today's state government administration. Every new technology initiative has an IT impact. Improving IT operational efficiencies and increasing the ability to better deliver government services to users are top priorities that help reduce the effect of fiscal constraints. In addition to providing vital records, voting registration, vehicle registration, and unemployment insurance applications, state government must also protect confidential information and support emerging technology initiatives that include virtualization and unified computing.

The nGenius® Solution is a unified service delivery management platform providing comprehensive, real-time network and application performance intelligence enabling unified assurance of the network, applications and users. The nGenius Service Assurance Solution supports state government efficiency and productivity initiatives by helping to decrease operational costs and complexity and by empowering IT to deliver more efficient network services to constituents.

The nGenius Solution provides the following capabilities:

• Intelligent early warning to predict network and application performance degradations and quickly resolve issues
• Application and availability management with unified real-time and historical views, for critical visibility into the complexities of the modern IP network
• High capacity, always-on, intelligent deep packet capture for extensive back-in-time forensic analysis
• Planning and optimization capabilities that enable visibility to trends over time to understand how resources are being consumed to avoid quality of experience issues
• Service and policy validation that assures end-users have access to the services they need in order to meet goals