The nGenius Service Assurance Solution supports healthcare initiatives that enable IT organizations to effectively deliver EMR applications and comply with HIPAA regulations while reducing operational cost and complexity.

Controlling costs and improving service delivery quality while investing in new technology solutions presents a difficult management task for the healthcare IT organization. The same technology initiatives that modernize, decrease cost, and bring efficiency to patient care delivery also dramatically increase the complexity of managing it.  Efficient, high-quality patient care requires a myriad of complicated, bandwidth-intensive applications and a robust, secure network to support end-users. As IT automates electronic medical record (EMR) systems that include patient profiling, patient care tracking, picture archiving and communication systems (PACS), and inventory management, high availability is the top priority. Constant uptime is a requirement. Compliance with privacy and security mandates are also key concerns.

The nGenius Service Assurance Solution from NetScout is a unified service delivery management platform that provides comprehensive, real-time network and application performance intelligence that enables comprehensive assurance of the network, applications and users. 

Capabilities

• Intelligent early warning predicts network and application performance degradations, in such services as EMR or Physician Order Entry applications, and quickly resolve issues before they impact users.
• Application and availability management provides unified real-time and historical views, for critical visibility into the modern health care system network 
• Forensics and historical analysis enables high-capacity, always-on, intelligent Deep Packet Capture enables extensive back-in-time forensic analysis 
• Planning and optimization planning allows granular visibility of trends over time to provide understanding of how resources, such as PACS, are being consumed to reduce quality of experience issues 
• Service and policy validation diagnose service delivery conditions that impact end-user quality of service, and validates the implementation of new applications