The nGenius® Service Assurance Solution supports efficiency and productivity initiatives to help the IT organization assure that all bank products and services are always available

In Retail Banking, high-speed transaction processing and the ability to maintain that speed directly correlates to revenue and failure to maintain speed during peak periods or downtime is costly and often means lost business. Because performance and transaction latency are such critical success factors, IT organizations invest significantly in sophisticated network technology to achieve improved performance at microsecond levels. Despite these investments, there is still a lack of granular, accurate, or comprehensible information on where to focus latency reduction efforts to improve overall performance of order execution flow. Additionally, this activity must be monitored and tracked to meet SLAs and compliance requirements. To assure that all bank products and services are available, at all times, across a distributed organization and infrastructure, the IT organization requires visibility to:

• Avoid online transaction delays
• Maintain high availability to customer records
• Manage WAN / MPLS-based capacity and budget planning activities
• Troubleshoot network and application response time issues
• Support privacy compliance requirements

The nGenius Service Assurance Solution supports efficiency and productivity initiatives by providing the IT organization with relevant, service-oriented insight that aligns with how the business consumes these services to efficiently deliver consistent and high-quality service levels. The nGenius Solution provides:

• Intelligent early warning with automated detection to predict and prevent network and application performance degradations before they occur 
• Application and availability management with unified real-time and historical views for critical, deep-packet visibility 
• Forensics and Analysis to go back-in-time for post-event forensic analysis of security and service degradation incidents
• Planning and optimization capabilities that enable visibility to trends over time to understand how resources are being consumed to avoid quality of experience issues 
• Service and Policy validation that assures end-users have access to the services they need to meet goals