The nGenius® Service Assurance Solution provides consumer retailers with a comprehensive, granular view of applications, the network, and the end-user.

Consumer retail is an extremely competitive industry with a tremendous dependence on distributed, network applications to generate revenue, control margins, and ensure inventory. The complexity of services combined with the underlying network foundation creates significant management challenges for IT organizations tasked with enabling the business and meeting increasing service-level expectations.

The nGenius® Service Assurance Solution provides consumer retailers with a comprehensive, granular view of applications, the network, and the end-user, to stay ahead of the issues before problems occur.

As the IT organization manages applications and infrastructure for peak performance and high availability to support quick and consistent point-of-sale transactions, credit card authorizations, distributed inventory management, and customer satisfaction and retention, they require a relevant, service-oriented insight that aligns with how the business consumes these services. Capabilities of the nGenius solution include:

• Application and availability management – Identify and resolve network and application response time issues to avoid online transaction delays and maintain high availability to inventory records
• Intelligent early warning – Resolve issues and prevent downtime before it impacts the end-user
• Service optimization and capacity – Scale with the business and create continuity plans
• Forensics and historical analysis – Troubleshoot problems with back-in-time analysis that assures those issues do not occur again