The nGenius® Service Assurance Solution supports higher education efficiency and productivity initiatives by providing the IT organization with relevant, service-oriented insight that aligns with how the business consumes services to efficiently deliver consistent and high-quality service levels.

Students want reliable, always-on access, instructors want to use the latest learning tools and technologies, and administrators want to attract the best students and instructors, reduce costs, expand reach, and drive innovation and competitive edge. IT organizations at universities and research institutions manage complex massive infrastructures that encompass a wide range of hardware and software platforms to provide dynamic services that include virtual classrooms, traditional classrooms, collaborative learning, on-demand resources, and distance learning they face a unique number of management challenges that include the deployment of emerging technologies like Unified Communications, virtualization, and cloud computing. In addition to making information readily available to end-users to enable collaboration, the IT organization must also protect that data as well as the services and the infrastructure that they use to provide it.

The nGenius Service Assurance Solution extends visibility to more places in the network by providing:

• Intelligent early warning with automated detection to predict and prevent network and application performance degradations before they occur 
• Application and availability management with unified real-time and historical views for critical, deep-packet visibility 
• Forensics and Analysis to go back-in-time for post-event forensic analysis of security and service degradation incidents
• Planning and optimization capabilities that enable visibility to trends over time to understand how resources are being consumed to avoid quality of experience issues 
• Service and Policy validation that assures end-users have access to the services they need to meet goals