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IT Operational Excellence - Supports the Service Delivery and Service Support areas of ITIL, Speeding Problem Resolution, and Facilitating
a Streamlined Performance Management Workflow
OverviewResources

Enterprise organizations are facing budgetary, technological and organizational challenges that require substantial improvements in operational alignment, consistency and efficiency. IT professionals are encountering formidable obstacles to improve their IT operations as they try to manage and deal with 0 resource constraints, too many disparate tools, problems with no easy answers or fast solutions, IT silos; outdated processes, network complexity, and exponential data growth.

The nGeniusONE Unified Performance Management platform supports a unified service delivery management strategy by providing a converged solution for network and application performance management. The platform delivers end-to-end visibility across complex, multi-vendor, and distributed environments using one consistent set of analytics and views, based on one common set of metrics.

The nGeniusONE Unified Performance Management platform helps improve operational alignment, consistency and efficiency by enabling:

  • A single platform for Network, Application, CyberSecurity and Unified Communications monitoring and management
  • Improved situational awareness from real-time holistic service dashboard
  • Accelerated incident response capabilities with more timely information, knowledge and insight for faster analysis, mean time to resolution
  • Problem avoidance by acting upon early signs of performance degradation to prevent avoidable outages
  • Better decision making regarding resource optimization and capacity planning
  • Better alignment to ITIL service management processes and frameworks that support more efficient service delivery
  • Stronger collaboration, communication and workflow efficiency across IT groups with consistent data to increase efficiency of monitoring, triage and troubleshooting
  • Lower cost of IT operations from a single platform investment and consolidation of tools and resources

Enterprise organizations are facing budgetary, technological and organizational challenges that require substantial improvements in operational alignment, consistency and efficiency. IT professionals are encountering formidable obstacles to improve their IT operations as they try to manage and deal with 0 resource constraints, too many disparate tools, problems with no easy answers or fast solutions, IT silos; outdated processes, network complexity, and exponential data growth.

The nGeniusONE Unified Performance Management platform supports a unified service delivery management strategy by providing a converged solution for network and application performance management. The platform delivers end-to-end visibility across complex, multi-vendor, and distributed environments using one consistent set of analytics and views, based on one common set of metrics.

The nGeniusONE Unified Performance Management platform helps improve operational alignment, consistency and efficiency by enabling:

  • A single platform for Network, Application, CyberSecurity and Unified Communications monitoring and management
  • Improved situational awareness from real-time holistic service dashboard
  • Accelerated incident response capabilities with more timely information, knowledge and insight for faster analysis, mean time to resolution
  • Problem avoidance by acting upon early signs of performance degradation to prevent avoidable outages
  • Better decision making regarding resource optimization and capacity planning
  • Better alignment to ITIL service management processes and frameworks that support more efficient service delivery
  • Stronger collaboration, communication and workflow efficiency across IT groups with consistent data to increase efficiency of monitoring, triage and troubleshooting
  • Lower cost of IT operations from a single platform investment and consolidation of tools and resources

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