The Modern IP Network serves a primary role in business operations. Because of the strategic importance of assuring service availability, the IT organization is in a position of increased accountability to the organization and end users.  IT business management require intelligent technology solutions comprehensive, real-time network, application and service performance intelligence to ensure optimized network operation and quality of experience. They also require robust reporting functions that demonstrate performance, promote collaboration with team-oriented workflows, and align IT operations with business goals and the customer experience.

The nGenius® Service Assurance Solution provides unprecedented insight into more places in the network. This high-definition visibility along with robust reporting tools align IT performance with business goals to provide comprehensive, real-time network, application and service performance intelligence that ensures optimized network operation and quality of experience. The nGenius Service Assurance Solution provides the IT organization a common data set of service-oriented analysis and reporting functions that support the Service Delivery and Service Support processes of the IT Infrastructure Library (ITIL), speeding problem resolution and streamline IT workflow in support of process improvements.