Service quality cannot be assured unless service management is comprehensively centered on the end user. Today’s business services are no longer comprised of a single application, but rather a collection of applications, middleware, network elements and technology enablers that work in unison. The resulting complexity of services, combined with the underlying network foundation, can create significant challenges for IT organizations. Built on the ability to collect, correlate, analyze and report on mass volumes of packet-flow data at a granular level, the nGenius® Service Assurance Solution provides unified visibility into end-to-end service delivery in context with how services are delivered and consumed to more effectively manage the user experience.

The nGenius solution closes the gap between the network and business services to deliver timely and actionable management insight to effectively assure service levels and protect the user experience.

IT organizations can:

• Leverage intelligent early warning capabilities to predict and resolve application performance degradations before the user is impacted.
• Accelerate application problem resolution using always-on, intelligent deep packet capture and analysis for extensive back-in-time forensic analysis
• Optimize application response times by understanding how resources are being consumed to avoid quality of experience issues
• Make better informed decisions about the applications that drive the business and assure end-users have access to the services meet business objectives.

The nGenius Service Assurance solution allows the IT organization to more efficiently maintain the integrity of service delivery and the quality of the user experience, freeing time to focus on strategic projects rather than reacting to problems.