Go Search
Service Delivery Management - Provides a Holistic Top-Down Approach to Management The Performance and Availability of Applicants,
Networks and the User Experience
OverviewResources

The Information Technology (IT) organization is under increasing pressure to orchestrate the seamless and reliable delivery of services to meet increasing business and user expectations.  Today, IT organizations must provide more services, with greater business value, but fewer resources and lower operating budgets than ever before.  Yet according to Gartner, operational costs can consume as much as 70% of the average IT budget.  New approaches to IT service management are needed to reduce the cost of managing service delivery, address increasing technology complexity, scale globally and adapt to emerging technologies such as cloud services, virtualization and Unified Communication services.

NetScout’s approach to Unified Service Delivery Management allows enterprise IT organizations to manage business services in the context of service delivery. This service-centric approach reveals critical interactions and dependencies between the infrastructure and application tiers across complex and distributed environments, to identify and solve problems that host and agent-based APM approaches cannot.  This enables the network, applications and service delivery teams to view application and network performance together to achieve a service-focused perspective that aligns with how the business consumes services. Consequently, IT organizations can more effectively manage the health and availability of diverse application environments to proactively identify performance issues, more effectively triage impact and quickly identify the root cause of problems.

Focused on managing the service performance in the context of an end-to-end service delivery, Unified Service Delivery Management is a comprehensive approach to network and application performance management that provides:

  • A unified framework and organizing principle for managing the delivery of services and user experience across IP networks
  • Enables holistic visibility across networks, enablers and applications to understand all aspects of service performance, interrelationships and user experience
  • Monitors services as delivered to the end users, which includes identifying the effects of interactions with other services and the delivery infrastructure
  • Proactively monitors and identifies emerging performance issues before large numbers of users are affected
  • Support for any data service and UC service including Voice over IP and video conferencing
  • Takes into consideration the security and policy impact on service health and performance and supports CyberSecurity initiatives by improving situational awareness and accelerating incident response activities

Supporting a Unified Service Delivery Management strategy, the nGeniusONE Unified Performance Management platform leverages advanced packet-flow technologies to gain deep and granular visibility into service performance.  A unified top-down, holistic view reveals all interdependencies of network and application behavior to more effectively monitor, analyze and understand the end-to-end performance of data, voice and video business services. This unified approach to performance management allows IT organizations to:

  • Accelerate service delivery performance problem identification, triage and resolution by dramatically reducing the Mean Time To Resolution through improved time to knowledge
  • Enable a more proactive management model by identifying service delivery performance problems as they emerge to prevent service degradations or failures before large numbers of users are impacted
  • Provide fast time to value and superior return on investment while helping to lower the total cost of IT operations through operational consistency, greater efficiency, and better cross-functional IT collaboration

As a result of NetScout’s highly scalable and extensible Unified Service Delivery Management framework, organizations gain superior and sustainable visibility into the performance of applications and networks to better understand their service delivery environment and the related user experience.  This visibly and knowledge enables the adoption of a more proactive service management strategy, enhancing operational agility and enables the IT organization to:

  • Assure business service availability/continuity, protect the user experience and enable the IT organization to meet defined SLAs
  • Optimize service delivery performance and increase the efficiency and use of existing infrastructure, thus improving existing investments and delaying additional CAPEX spend
  • Accelerate problem resolution capabilities with decisive triage and root cause identification to dramatically reduce mean time to repair
  • Break down operational and tool-based silos to enable IT Operations teams to better collaborate by having a more comprehensive view into the performance of service delivery
  • Simplify managing complex service delivery environments and reduce operations and support cost and complexity, ultimately lowering the overall total cost of IT operations

Products

 ‭(Hidden)‬ Overview

The Information Technology (IT) organization is under increasing pressure to orchestrate the seamless and reliable delivery of services to meet increasing business and user expectations.  Today, IT organizations must provide more services, with greater business value, but fewer resources and lower operating budgets than ever before.  Yet according to Gartner, operational costs can consume as much as 70% of the average IT budget.  New approaches to IT service management are needed to reduce the cost of managing service delivery, address increasing technology complexity, scale globally and adapt to emerging technologies such as cloud services, virtualization and Unified Communication services.

NetScout’s approach to Unified Service Delivery Management allows enterprise IT organizations to manage business services in the context of service delivery. This service-centric approach reveals critical interactions and dependencies between the infrastructure and application tiers across complex and distributed environments, to identify and solve problems that host and agent-based APM approaches cannot.  This enables the network, applications and service delivery teams to view application and network performance together to achieve a service-focused perspective that aligns with how the business consumes services. Consequently, IT organizations can more effectively manage the health and availability of diverse application environments to proactively identify performance issues, more effectively triage impact and quickly identify the root cause of problems.

Focused on managing the service performance in the context of an end-to-end service delivery, Unified Service Delivery Management is a comprehensive approach to network and application performance management that provides:

  • A unified framework and organizing principle for managing the delivery of services and user experience across IP networks
  • Enables holistic visibility across networks, enablers and applications to understand all aspects of service performance, interrelationships and user experience
  • Monitors services as delivered to the end users, which includes identifying the effects of interactions with other services and the delivery infrastructure
  • Proactively monitors and identifies emerging performance issues before large numbers of users are affected
  • Support for any data service and UC service including Voice over IP and video conferencing
  • Takes into consideration the security and policy impact on service health and performance and supports CyberSecurity initiatives by improving situational awareness and accelerating incident response activities

Supporting a Unified Service Delivery Management strategy, the nGeniusONE Unified Performance Management platform leverages advanced packet-flow technologies to gain deep and granular visibility into service performance.  A unified top-down, holistic view reveals all interdependencies of network and application behavior to more effectively monitor, analyze and understand the end-to-end performance of data, voice and video business services. This unified approach to performance management allows IT organizations to:

  • Accelerate service delivery performance problem identification, triage and resolution by dramatically reducing the Mean Time To Resolution through improved time to knowledge
  • Enable a more proactive management model by identifying service delivery performance problems as they emerge to prevent service degradations or failures before large numbers of users are impacted
  • Provide fast time to value and superior return on investment while helping to lower the total cost of IT operations through operational consistency, greater efficiency, and better cross-functional IT collaboration

As a result of NetScout’s highly scalable and extensible Unified Service Delivery Management framework, organizations gain superior and sustainable visibility into the performance of applications and networks to better understand their service delivery environment and the related user experience.  This visibly and knowledge enables the adoption of a more proactive service management strategy, enhancing operational agility and enables the IT organization to:

  • Assure business service availability/continuity, protect the user experience and enable the IT organization to meet defined SLAs
  • Optimize service delivery performance and increase the efficiency and use of existing infrastructure, thus improving existing investments and delaying additional CAPEX spend
  • Accelerate problem resolution capabilities with decisive triage and root cause identification to dramatically reduce mean time to repair
  • Break down operational and tool-based silos to enable IT Operations teams to better collaborate by having a more comprehensive view into the performance of service delivery
  • Simplify managing complex service delivery environments and reduce operations and support cost and complexity, ultimately lowering the overall total cost of IT operations

Products

 Contact Us

 Email Sales
   Toll Free U.S. Sales
   +1 800-309-4804
   +1 978-614-4000
 Regional Phone Numbers

Request Demo now

 Related Links

Cisco Cloud Connect Webinar: Assuring Application Performance in a Cloud and virtualized World
Contact Us | Terms of Use | Privacy | Site Map Copyright © 1992-2014 NetScout Systems, Inc. All rights reserved.
California Transparency in Supply Chains Act of 2010