The nGenius® Service Assurance Solution is a unified service delivery management platform providing comprehensive, real-time network, application and service performance intelligence that allows the IT organization to assure optimized network and application performance and quality of experience. The nGenius Service Assurance Solution provides always-on network and application visibility with a common and consistent view of service-oriented analysis. Robust reporting functions increase productivity and collaboration across the IT organization with team-oriented workflows.

Solution capabilities include:

• Unified aggregate service views with intelligent, automated anomaly detection to understand service-level performance and predict network, application, and service performance degradations to minimize or avoid service impacting degradations
• Network, application and service performance management with unified real-time and historical views, giving critical visibility into today’s most complex service delivery environments
• Packet-level forensic analysis for deep-packet visibility and granular back-in-time historical analysis to resolve the most difficult application and service delivery problems
• Planning and optimization capabilities displays how resources are being consumed and reveals capacity shortfalls to keep service delivery environments running at peak efficiency and performance levels
• Service and policy validation delivers key metrics and insight into the service delivery environment to validate the impact of the implementation of new network optimization and policies for applications and services

Unified insight into the service delivery environment simplifies managing service delivery complexities with relevant, service-oriented insight that aligns with how the business consumes these services to efficiently deliver consistent and high-quality service levels. A unified framework for service delivery management helps the organization lower the total cost of IT operations by consolidating operations into a single unified tool set that yields connected and meaningful metrics that can be leveraged across the entire organization. This improves IT staff productivity and collaboration, and enables better cross-functional leverage of management tool investments.