EVENTS
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April 19 - April 20, 2016
Olympia, London
Visit Us: Stand #H809

Keeping Unified Communications & Collaboration Running

Today, UC&C systems are inherently more complex and more tightly connected to other IT systems than ever before. Disruption, degradation and failure of UC&C services often have nothing to do with the primary components of the UC&C system. Find out at UC Expo how IT professionals use NETSCOUT solutions to provide real-time performance visibility and rapid insight into service issues so you can maximise the value of UC&C. NETSCOUT provides a way to successfully monitor and manage complex UC&C infrastructures to solve problems fast and assure a flawless user experience across virtual, physical and hybrid service delivery environments.

Optimize Your Time at UC Expo

We will show you how NETSCOUT’s nGeniusONE™ Service Assurance Platform with Adaptive Service Intelligence™ (ASI) technology can be used to help IT departments understand when UC problems occur, what the root cause of the issue is and how to quickly fix the problem. Also, see how you can monitor cloud services including SaaS applications and hosted VoIP.

Our team of service assurance experts will be available to demonstrate how traffic data is used to gain a holistic view of the service delivery infrastructure as well as break down operational and tool-based silos. Visit us at stand H809 to learn how to keep UC&C running, and running well – all the time

Seminars You Don't Want to Miss

Coping With the Challenges of Assuring Premium Quality UC Services

Your Unified Communications (UC) services need to be available and always on to support your business or organization as you engage with customers, prospects, partners, vendors and employees. Managing complex multi-vendor UC environments over the converged network is hard enough for experienced IT teams but doing so without robust performance management visibility is exponentially more difficult.

This session explores a framework for managing availability and service quality of Unified Communications Services such as Lync / Skype for Business; Cisco UC ; SIP Trunking; VoIP; desktop video; video conferencing; and telepresence, and discusses best practices for improving IT collaboration to reduce management costs and complexity, improve service quality and reduce MTTR.

What you will take away from this session:
Strategies and tactics to reduce MTTR of UC Service disruptions or degradations that negatively impact the business, organisation or agency

Best practices for managing both media, signalling, and the network to accelerate the deployment of UC services, reduce the cost and complexity managing UC service assurance, and improve cross-IT collaboration.

How to rapidly triage complex UC problems related to Network and Service Enablers (i.e. DNS, DHCP, Active Directory/LDAP, etc.), Call Signalling Server Performance, or Voice and Video Media Performance

Ensuring High Quality Communications in Contact Centres

Delivering high quality services in your Contact Centre is critical to your long term success. They are often the first touch your customers and partners have with your organisation when they need your help, and are designed to deliver a more engaging experience for them when they connect to a specialist or agent (wherever they may be) allowing your customers to spend more time, and of course, more money with your business.

For IT this represents new challenges, as it takes a lot of integrated components and applications to provide the seamless operation of the Contact Centre - Unified Communications and Collaboration (UCC); multi- or Omni-channel support including voice, video, web, email, chat, and mobile SMS; as well as the back end supporting applications, databases, web servers, virtual desktops, network services and external links for PSTN access and SIP trunks.

This session explores how NETSCOUT’s nGeniusONE platform provides a single monitoring solution with a holistic view of Contact Centre deployments, empowering IT teams to assure the availability and quality of UCC and data services in Contact Centres so that effective communications aren’t hampered by poor call quality, excessive call waiting times or application availability.

What you will take away from this session:
The importance of holistic view to protect the health and wellness of both UCC and Data Services in the Contact Centre

How to triage complex voice / video quality, and signalling issues, in these complex integrated UCC environments

The nGeniusONE Platform has helped IT restore services to premium quality in their Contact Centres

Can’t make it to UC Expo?
Take a look at the NETSCOUT UC Resources available Here