This tight integration enables multiple workflows that directly benefit operations, engineering and planning organizations involved in assuring the quality of the services delivered to customers.
The nGenius Service Assurance Solution provides critical analytics on customers, performance, service usage, and trends to help organizations such as customer care, sales and product marketing better respond to subscriber and service issues. The nGenius Service Assurance Solution seamlessly integrates with internally-developed systems and third-party software vendors.
nGenius Analysis Modules provide unified visibility into end-to-end service delivery. Building on the nGenius Service Assurance Solution’s ability to collect, correlate, analyze, and report on mass volumes of packet-flow data, nGenius Analysis Modules provide IT organizations with the tools and streamlined workflows to create a predictive and preventative approach that improves the quality of service delivery, and effectively protects the user experience.