This tight integration between the nGenius® Service Assurance Solution applications enable multiple workflows that directly benefit operations, engineering and planning organizations involved in assuring the quality of the services delivered to customers. The nGenius Service Assurance Solution provides critical analytics on customers, performance, service usage and trends to help other organizations such as customer care, sales and product marketing better respond to subscriber and service issues. The nGenius Service Assurance Solution integrates out of-the-box with third-party software from vendors, such as Hewlett Packard or IBM® as well as internally developed systems, to allow operators to better leverage their existing OSS investments.