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Business-aligned service views that automate and simplify managing service quality across physical and virtual service delivery environments
The nGenius® Service Delivery Manager is a real-time service dashboard that provides unified visibility into end-to-end service delivery in context with how services are delivered and consumed to more effectively manage the user experience. Building on the nGenius Service Assurance Solution’s ability to collect, correlate, analyze, and report on mass volumes of packet-flow data, nGenius Service Delivery Manager closes the gap between the network and business services to deliver timely and actionable management insight to effectively assure service levels.
The nGenius Service Delivery Manager combines real-time and historical views of user-defined service domains and simplifies the view into the health and availability of delivered services. The dashboard automates the detection of service quality problems and emerging security threats across physical, virtual, and cloud-based services from the application hosting environment, through the network, to the user.
The nGenius® Service Delivery Manager provides IT organizations with a real-time, at-a-glance dashboard view that provides a clear understanding of services health that they can rely on to protect the user experience, optimize service delivery, and improve the operating environment.
Capabilities include:
- Contextual service views into end-to-end service delivery with flexible user-defined service domain views that allow views from “single service” or “groups of users” perspective that allow staff to visualize services in context with business deployment.
- Shared, cross-indexed metrics and views eliminate the need to re-analyze incidents as problems escalate across the IT organization and promote IT collaboration.
- Unified service representation that leverages data from pervasive nGenius Intelligent Data Sources and correlates components of a “service” into a unified view with a top level view reveals service status. Quickly progress from high-level service views within a selected service domain, to flow-based transactions, to deep packet analysis—from a single integrated solution. Quickly drill-down into a wide range of contextual data, isolate a situation, triage its impact, and confidently take next-step actions.
- Automated identification and reporting of service and network anomalies—nGenius Service Delivery Manager continuously monitors and analyzes application and service traffic flowing across the network at multiple points and identifies deviations in “normal” traffic, application and server usage. Isolate service degradations before they impact the end user or lead to service meltdowns. Auto-learning service, application, and network behavior patterns, the system self-tunes to adapt to changing service delivery conditions. The Genius network-based anomaly detection engine is resident in each of the nGenius Intelligent Data Sources to support large deployments and enable end-to-end visibility with highly scalable analysis capabilities.
- Integrated threat management that leverages network-based anomaly detection to identify risk, emerging threats, and attacks that are often missed by signature-based security solutions. Automatically recognize potential emerging threats characterized by conditions such as changes in service behavior, resource usage anomalies, server modification, or violations against a defined policy. Receive real-time, intelligent early warning when deviations or policy violations are detected.
- Graphic service maps that illustrate the flow of each application and service across the network by displaying the nGenius intelligent data sources and servers that have seen the application or service
- Anytime, anyplace access to intelligent alerts and summaries from wireless or mobile PCs or handheld devices, enterprise desktops or network operation center (NOC) consoles.
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Business-aligned service views that automate and simplify managing service quality across physical and virtual service delivery environments
The nGenius® Service Delivery Manager is a real-time service dashboard that provides unified visibility into end-to-end service delivery in context with how services are delivered and consumed to more effectively manage the user experience. Building on the nGenius Service Assurance Solution’s ability to collect, correlate, analyze, and report on mass volumes of packet-flow data, nGenius Service Delivery Manager closes the gap between the network and business services to deliver timely and actionable management insight to effectively assure service levels.
The nGenius Service Delivery Manager combines real-time and historical views of user-defined service domains and simplifies the view into the health and availability of delivered services. The dashboard automates the detection of service quality problems and emerging security threats across physical, virtual, and cloud-based services from the application hosting environment, through the network, to the user.
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The nGenius® Service Delivery Manager provides IT organizations with a real-time, at-a-glance dashboard view that provides a clear understanding of services health that they can rely on to protect the user experience, optimize service delivery, and improve the operating environment.
Capabilities include:
- Contextual service views into end-to-end service delivery with flexible user-defined service domain views that allow views from “single service” or “groups of users” perspective that allow staff to visualize services in context with business deployment.
- Shared, cross-indexed metrics and views eliminate the need to re-analyze incidents as problems escalate across the IT organization and promote IT collaboration.
- Unified service representation that leverages data from pervasive nGenius Intelligent Data Sources and correlates components of a “service” into a unified view with a top level view reveals service status. Quickly progress from high-level service views within a selected service domain, to flow-based transactions, to deep packet analysis—from a single integrated solution. Quickly drill-down into a wide range of contextual data, isolate a situation, triage its impact, and confidently take next-step actions.
- Automated identification and reporting of service and network anomalies—nGenius Service Delivery Manager continuously monitors and analyzes application and service traffic flowing across the network at multiple points and identifies deviations in “normal” traffic, application and server usage. Isolate service degradations before they impact the end user or lead to service meltdowns. Auto-learning service, application, and network behavior patterns, the system self-tunes to adapt to changing service delivery conditions. The Genius network-based anomaly detection engine is resident in each of the nGenius Intelligent Data Sources to support large deployments and enable end-to-end visibility with highly scalable analysis capabilities.
- Integrated threat management that leverages network-based anomaly detection to identify risk, emerging threats, and attacks that are often missed by signature-based security solutions. Automatically recognize potential emerging threats characterized by conditions such as changes in service behavior, resource usage anomalies, server modification, or violations against a defined policy. Receive real-time, intelligent early warning when deviations or policy violations are detected.
- Graphic service maps that illustrate the flow of each application and service across the network by displaying the nGenius intelligent data sources and servers that have seen the application or service
- Anytime, anyplace access to intelligent alerts and summaries from wireless or mobile PCs or handheld devices, enterprise desktops or network operation center (NOC) consoles.
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