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Network General Incorporates Unified Communications into IT Service Dashboard
New VoIP Intelligence Pinpoints Cause of Call Quality Issues with a Single Click
SAN JOSE, June 18, 2007 – Network General ™ Corporation, the leading provider of IT Service Assurance solutions, today announced the addition of VoIP Intelligence to its VoIP Forensics solution, one of the Business Forensics™ solutions available from the Network Intelligence Suite. VoIP Intelligence provides fast and efficient display of individual call performance and overall VoIP metrics, unique visualization of per-call VoIP performance, and instant correlation of voice and video communications with data traffic patterns.
“Users are extremely sensitive to any kind of performance or quality variations in their voice service,” said Jeff Snyder, Research Vice President, Gartner. “IT needs solutions that actively monitor converged communications in real time and provide a clear indication of how to correct any problems before they impact users.”
Manage Business Service Performance While Transitioning to Converged Networks
Companies are evolving VoIP deployments by adding Unified Communications, such as integrated messaging, conferencing and video services over IP. With the addition of these new applications, IT departments are finding that their IT environments are becoming increasingly complex, as each new service often comes with unique management tools. Additionally, IT is challenged to avoid disruption in VoIP and other critical IT services during this transition.
To fully manage the performance of the converged network, simultaneous examination of both high-level business application statistics and detailed call-by-call analysis is required. There are many tools that provide selected insights, but, until now, no single suite of products delivered detailed VoIP performance information within the dashboard-level IT service views. With Network General, companies can consolidate IT service management dashboards with packet-level application and network management products, yielding an unparalleled view of IT services.
View the Network General “Unified Communications and VoIP Intelligence” video: http://www.youtube.com/watch?v=qx95Zlu1QrQ
Quickly Solve VoIP and Video Service Issues
VoIP Forensics provides the seamless link between voice and video performance and IT service delivery. With the new VoIP Intelligence application, the VoIP Forensics solution capabilities now include:
- Insight into the details of voice and video communications. Overall VoIP performance is examined to determine throughput and response time, while individual call statistics are viewed, filtered and examined at the packet level. Comprehensive Business Container™ service views provide drilldown into both network-level VoIP conversation metrics and health information relating to the VoIP components themselves.
- New visualizations of individual VoIP calls. Individual conversations are graphed at the millisecond level to provide new insight into jitter, delay, out of sequence frames, and dropped packets of voice information that cause degradation of audio and video quality. This innovative new VoIP performance management design allows you to "see" the VoIP conversation without examining pages of statistics. Communications that are normally lost after the call is completed can now be easily retrieved; problems are identified quickly and efficiently within a single set of VoIP performance management views.
With VoIP Forensics, IT Managers more effectively manage voice and video performance by:
1. Detecting audio and video performance impairments due to network-related factors, such as jitter, loss and transmission delay variations.
2. Isolating the relationship between VoIP impairments and performance of other applications at specific points-in-time, thereby assuring the ongoing performance and availability of all critical business services.
3. Viewing the entire Unified Communications environment as a single business service, ensuring that the performance and availability of these diverse technologies is easily managed from a single dashboard.
“Organizations are challenged to find effective management systems to maintain the performance and availability of their Voice over IP and Unified Communications services, especially as usage increases,” said Ken Boyd, CIO and Executive Vice President for Product Delivery at Network General. “With network-level VoIP Intelligence enhancements in our Forensics solution, we’re providing new and innovative ways to keep the enterprise voice and video infrastructure running at the highest levels of quality.”
VoIP Forensics with VoIP Intelligence is now available.
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