NetScout Systems Announces Exclusive Customer Benefits Program; New Program Aimed to Strengthen and Reward Long-term Customer Relationships
WESTFORD, Mass.--(BUSINESS WIRE)--Feb. 28, 2000--NetScout(R) Systems, Inc. (NASDAQ:NTCT), today announced the introduction of its Major Account Program (MAP), which offers customers exclusive benefits to enhance their business. Membership is offered to select large enterprise customers throughout North America, Europe and Asia. Benefits include premier service and support, customized training, advantageous pricing, an annual business technology review and exclusive membership in NetScout's Business Advisory Council.
"Our customers are our most valued asset and the cultivation of these relationships is strategic to the future success of NetScout," said Jerry Stabile, vice president, worldwide sales, NetScout Systems, Inc. "With the increasing number of network infrastructure deployments, our customers bring practical and valuable knowledge that often tests the limits of networking technologies. Their advanced use of leading-edge management solutions marks these clients as the principal forces behind our technological development. The MAP program provides a forum for leveraging these customer relationships and rewarding their loyalty in doing business with us."
The Major Account Program is designed for customers who continue to further their relationship with NetScout and who understand the added value of a technology-sharing relationship. By participating in NetScout's Business Advisory Council (BAC) members engage in an information-sharing forum and provide feedback on the future direction of NetScout's technology and product roadmap. Members have first right of refusal for participation in new product beta programs and advance access to leading edge technology advancements.
"We are excited about the new MAP program because it offers a unique opportunity to strengthen our relationship with NetScout and establish a cooperative pipeline into the NetScout development team," said John Scott, manager, Network Performance Engineering, Bank of America. "By participating in future events such as the BAC and beta programs, we can offer direct feedback on technology direction and collaborate with industry leaders on leading-edge technologies and business issues. The program also provides us with a designated NetScout executive to address our concerns and future business requirements."
MAP members enjoy a premium service package, NetScout's MasterCare Platinum service plan. This plan provides maximum service protection through 24x7 support. Members receive on-site professional services, including design and implementation assistance, extended hardware warranties, on-line technical support and access to software and firmware updates.
Other benefits include:
-- Customized Training - on-site, on-line, or through NetScout's state-of-the-art training center;
-- MAP Rewards - products and services in exchange for participation in NetScout events such as beta testing, customer referrals and testimonials;
-- Annual Business Review - yearly check-up to evaluate support and service and to synchronize existing business climate with future technology requirements;
-- Peer-to-peer Visibility - designated NetScout executive to address individual concerns and enterprise needs;
-- Advantageous Pricing - most favorable pricing and volume discounts;
-- MAP Website - unlimited access to account information, future product enhancements, tech tips and program updates.
About NetScout Systems
NetScout Systems, Inc. (NASDAQ:NTCT) is a leading provider of business-oriented network management solutions. NetScout enables large enterprises to depend on their network to deliver business-critical applications in areas such as e-commerce, enterprise resource planning and supply chain management. The Company's solutions are based on its unique Application Flow Management (AFM) technology, which uses the rich set of application traffic information collected by NetScout's instrumentation. NetScout's AFM solutions address network optimization and fault isolation, capacity management, application performance measurement & reporting, and usage-based billing. Headquartered in Westford, Massachusetts, NetScout has over 250 employees and offices in North America, Europe and Asia. Further information on the company is available on the World Wide Web at www.netscout.com
NetScout is a registered trademark, and the NetScout logo, AppScout, NetScout Server, and NetScout Manager Plus are trademarks of NetScout Systems, Inc. All other trademarks are the property of their respective owners.
Copyright © 2001. NetScout Systems, Inc. All rights reserved.
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