Frequently Asked Questions

• Do I have to register to use the NetScout.com Site?
• Should I register with my company email address?
• I am a NetScout customer. How do I access the NetScout User Forum?
• I am a NetScout MasterCare customer. How do I access the MasterCare Portal?
• I am a NetScout Reseller. How do I access the Reseller Portal?
• I have registered with NetScout.com but cannot log-in. What should I do?
• What do I do If I change companies?
• Still have Questions?
  

Do I have to register to use the NetScout.com Site?

Registration is not required to browse most of NetScout.com's Web pages. We only require registration when you attempt to access areas that will naturally require you to provide contact information -- training, event and product registrations, literature requests, etc. Registration is also required to access controlled-content areas of the site.

All registrations must be personal registrations using your first and last names. Generic group or company accounts, or use thereof, are not permitted. Improper, inaccurate or duplicate registrations may be removed without notice.

1. Go to the NetScout User Forum site at: http://www.netscoutuserforum.com.
2. Click the link to enter the Forum.
3. Log in with your username and password.

If you are registered with the Membership System, but do not have Forum access, follow these steps:

1. Go to the NetScout User Forum site at: http://www.netscoutuserforum.com.
2. Click the link to enter the Forum.
3. Log in with your username and password.
4. Provide the requested information from the "Access Denied" page.
5. Await approval by the Forum Administrator.
6. This information will be submitted to the Forum administrator to confirm your status as a NetScout customer.
7. You will be notified when your account has been created at the company email address you provided.
8. To access the Forum, go to http://www.netscoutuserforum.com and click on the link to enter the forum.

If you are not registered with the Membership System, follow these steps:

1. Go to the NetScout User Forum site at: http://www.netscoutuserforum.com.
2. Click the link to enter the Forum.
3. Click the "Register" link at the Log In page.
4. When registering, enter the required information and select the "NetScout User Forum Access" option. Click the Submit button.
5. This information will be submitted to the Forum administrator to confirm your status as a NetScout customer.
6. You will be notified when your account has been created at the company email address you provided.
7. To access the Forum, go to http://www.netscoutuserforum.com and click on the link to enter the forum.

1. From the NetScout.com Support page, click any of the section headers with a lock icon indicating that a login is required.
2. From the Log In screen, click the "Register" link to create your membership account.
3. Enter the required information including your company email address and a valid MasterCare contract number. Click the Submit button.
4. If your company email domain matches our list of active MasterCare companies, you will receive activation instructions at your company email address.
5. If your company email domain does NOT match our list, your account will be reviewed and you will receive a notification at your company email address within one business day.

1. From the Partner homepage, select the "Click Here to Enter" button or select "Reseller > Reseller Portal" from the left navigational menu.
2. At the Log In prompt, select the registration link.
3. Enter the required information and click the Submit button.
4. If your company information matches our list of approved Reseller companies, you will receive an activation notice at your company email address. Follow the instructions included to activate your account. If your domain does not match our list, the Portal Administrator will review your request and notify you of a decision. 
5. Once you have registered and activated your account, enter your username and password at the Log In prompt at Step 2 above.

I have registered with NetScout.com but cannot log-in. What should I do?

Do you have an account, which you have not used for an extended period of time? If so, please contact membership@netscout.com to re-activate your existing account.

If you have forgotten or misplaced your password, click on the "Forgotten Password?" link at the Log In prompt. You will be asked to supply your email address and click Submit. After verifying the validity of your account, we will send an email containing a temporary password to your email address. After logging in with this temporary password and your username, you will be prompted submit a new password of your choosing. We recommend that you record this password in a secure location for future reference.

NOTE: NetScout.com utilizes the domain portion of your email address (everything after the "@" sign) to identify your company affiliation. Access to controlled-content areas on the NetScout.com site is restricted based on company privileges. Any change to this portion of your company email address will disable your access to controlled-content areas.

If you change companies or your domain name changes, you can still maintain your NetScout.com membership. From the Edit Profile form, simply enter the new information (name, address, email) and you will retain general access levels. To reinstate access to controlled-content areas under your new company or domain, you must request continued access with your new information from the "Access Denied" page.

If you change the name portion of your email (anything before the "@" sign) you can simply edit your email without any changes to your access.