White Paper Abstract: Mapping NetScout's nGenius® Performance Manager to ITIL Processes

There has been an increasing emphasis on IP processes and organizational reengineering along with a growing realization that advanced enterprise management technologies can contribute higher levels of accuracy, automation and adaptability which have become primary to IT's success. The IT Infrastructure Library (ITIL) has grown in influence to become the most prevalent source for defining best practice managment processes for enterprise IT organizations and their service providers. In this paper, Enterprise Management Associates documents the linkages between the nGenius Performance Manager and ITIL processes.

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