The more reliably information technology is able to support and protect business goals and objectives, the greater its value to the organization. Most large organizations today rely so heavily on their networked infrastructure that they believe it is imperative to move beyond reactive troubleshooting and assume a more proactive approach to management by employing performance management tools. This guide introduces features and capabilities to keep in mind when evaluating a performance management solution and includes a comparative matrix in the appendix that can be used to track how well each alternative solution you consider measures up to managing your complex IT environment.

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