IT Teams Reduce MTTK by 80% or More
Organizations are being pressured to find ways to deliver more agile business services, with higher end user quality and more cost effectively.
On one side enterprises are experiencing huge gains with data center virtualization, Cloud and Software-Defined Networking; on the other side they are adding IT complexity with these multi-tier physical, virtual, and hybrid service delivery environments. That makes anticipating change and reducing the time it takes to resolve service delivery issues much more challenging for IT teams.
To restate Socrates, for an IT organization there is only one good, knowledge, and one evil, ignorance. If IT teams are ignorant, what will the connected enterprise lose?
Narrowly focused silo-specific monitoring tools do not have a holistic view of the virtual and physical service delivery environment. By compartmentalizing service delivery monitoring, IT teams actually inhibit effective service triage and as a result significantly increase the mean time to resolution (MTTR). The overall result of relying on a bottom-up, multi-vendor triage methodology is drastically increased service unavailability, reduced quality of end-user or customer experience and loss in IT staff productivity.
Indeed, reducing MTTR is contingent upon rapid service triage. IT organizations that use NETSCOUT solutions face digital transformation with a service-centric approach that reduces mean-time-to-knowledge (MTTK) which makes up 90% of MTTR. Only through unified visibility across all service components and traffic-based intelligence is it possible to quickly pinpoint the root cause of service performance problems.
Doing service assurance right saves. How much?
NETSCOUT’s Adaptive Service Intelligence (ASI) is the leading traffic-based analytics technology that delivers a cohesive, consistent set of metadata for enterprise-wide services and allows IT teams to get real-time actionable service performance information and a common situational awareness across the IT infrastructure.
NETSCOUT’s ASI technology is not only the foundation of a highly scalable service assurance architecture, but TechValidate, a “voice of the customer” researcher, reported that important network and application performance metrics generated by the ASI metadata helps IT professionals reduce MTTK by 80% or more. With faster and deeper insights into service performance across complex virtual, physical and hybrid IT infrastructures, IT teams protect the user and customer experience while reducing operational expenses.
Discover compelling information from TechValidate’s research by scrolling through the infographic or download it by clicking here.
For more information about NETSCOUT nGeniusONE platform and ASI technology, go to Solutions.
Ron Lifton is a Senior Solutions Marketing Manager at NETSCOUT. Prior to NETSCOUT, Ron headed product management for a cyber-security platform that applies machine learning and behavioral analytics to network traffic flows to detect industrial IoT and APT attacks. He has previously held senior marketing positions within Cisco and specifically for network management solutions for enterprises and service providers. He was an executive at a start-up focused on QoS policy management acquired by Cisco.