Forrester – Performance Management Insights
In today’s challenging economic times, business productivity takes precedence over many other considerations. Poor service performance has grown from a subjective user satisfaction problem into one quantifiable in lost revenue or productivity.
To explore best practices in resolving performance Problems, Forrester developed a hypothesis that tested the assertion that in traditional IT service degradation and outage monitoring and resolution processes, time is primarily wasted in identifying where a problem has originated, and that an effective approach to reducing this “mean time to knowledge” is through the use of application oriented network performance monitoring.
Read the Report here